Frequently Asked Questions
Here you can find information relating to Frequently Asked Questions, including opening hours, questions about the studio & activties, questions about online orders If you can't Find what you are looking for here then please get in touch you can find out contact information on the Contact Us Page
You can find links to relevant websites Here
1. Opening hours & directions
What are your opening hours? - We are open Tuesday - Saturday 10.00-5.00pm, please check our facebook page for any updates on opening hours.
Are you open during school holidays?- We are open tue-sat during school holidays, please check our facebook page for any updates on opening hours or call the studio on 01704 831709
How can we find you? We are based in Formby on Merseyside, a short drive from both Southport & Liverpool. you can find directions on the Contact Us Page
2. How the Pottery Painting studio works
Do you need to book in advance? - Yes, we ask that you book either in advance or call ahead on the day you would like to visit, please calk the studio on 01704 831709, you can choose which activity you would like to do once you arrive, the only activities which must be paid for in advance are potters wheel and handbuilding with clay.
What activities can do you offer in the studio? - We currently offer over various activities in the studio from pottery painting to decopatch & much more, you can view a full list of activities & Prices Here
What ages can you cater for?- We can cater for all ages from toddlers right though to adults, there is something to suit all ages.
How long will it take?- It is impossible for us to say how long it will take you as some people spend hours doind a tiny pot and other rush through, we have plenty of different activties on offer to keep you entertained though and we don't put a time limit on how long you can spend painting one piece!
How much does it cost? - Pottery painting is from £8 in acrylic and from £8 in glaze, you can find a full list of activties and prices here
Do you run classes?- Yes we currently run a weekly preschool messy art session, and an afternoon pottery class (term time only)
Do you take card payments in the shop/studio? - Yes we can take card payments in the studio and over the phone on 01704 831709 (for purchaces of £10 or more)
3. Postage delivery & online orders
How much is postage/do you offer free postage?- Postage is free on orders over £50 to the UK mainland only, sent by courier (3-5 working days) there are multiple postage options available including courier at a set cost of £6.50 per order or first class royal mail depending on the weight of your order
Do you post outside mainland UK?- Yes but postage costs will vary, please email firstname.lastname@example.org for a quote for overseas postage.
How long will it take to recieve my item?- We always send items as quickly as possible and in most instances your order will be posted the same day or next working day(for ready made items only, bespoke or personalised items will take longer, see individual item listing for more info), you should recieve your order within 2-5 days for ready made items to Mainland UK, other areas will vary depending on the postal service available, we will email you once your item has bee dispatched so you can look out for it's arrival.
What if I change my mind?- If you change your mind within 28 days please return to us in orginal packaging and condition for a full refund (excludes postage cost and personalised/bespoke items which are non-returnable)